DatePhotos.AIAIRefund Policy
Last updated: January 10, 2025
Table of Contents
✶Refund Policy Overview
At DatePhotos.ai, we stand behind the quality of our AI-generated photos. We offer a 7-day money-back guarantee on your first order to ensure you're completely satisfied with our service.
This policy outlines the conditions under which refunds are granted and the process for requesting one.
✶Eligibility Requirements
To be eligible for a full refund, you must meet ALL of the following conditions:
Within 7 Days
Refund request submitted within 7 days (168 hours) of your original purchase
No Downloads
You have not downloaded any generated photos from the project. Once a photo is downloaded, the project is considered delivered and is no longer eligible for refund.
First Order Only
This is your first order with DatePhotos.ai (applies to 7-day guarantee)
Valid Reason
You provide a brief explanation (quality concerns, technical issues, service not as expected, etc.)
✶First Order Guarantee
We offer an enhanced 7-day money-back guarantee on your first order with no questions asked, as long as you meet the eligibility requirements above.
Why the first order? This allows new customers to try our service risk-free while preventing abuse from repeat refund requests.
💡 Pro Tip
Before requesting a refund, contact our support team. We can often address quality concerns through manual adjustments or regeneration without needing a refund.
✶Non-Refundable Situations
Refunds are NOT available in the following cases:
- After Download: Any photos from the project have been downloaded
- Beyond 7 Days: More than 7 days have passed since purchase
- Repeat Orders: Not your first order (unless exceptional circumstances)
- User Error: Uploaded low-quality or inappropriate photos
- Unrealistic Expectations: Expected results that differ from your actual appearance
- Policy Violations: Violated our Terms of Service or Acceptable Use Policy
- Free Regeneration Used: Already used the free regeneration option (Ultimate Plan)
⚠️ Important
Attempting to abuse the refund policy (multiple accounts, fraudulent claims, chargebacks after download) will result in permanent account suspension and may involve legal action.
✶How to Request a Refund
To request a refund, follow these steps:
Email Support
Send an email to jsdasww593@gmail.com with subject line "Refund Request"
Include Details
Provide your order number, email address, and reason for refund
Verification
We'll verify that no photos were downloaded and your request meets eligibility criteria
Confirmation
You'll receive confirmation within 24 hours (business days)
Email Template:
Subject: Refund Request Order Number: #12345 Email: your@email.com Reason: [Brief explanation] I confirm that I have not downloaded any photos from this project and that this is my first order.
✶Refund Processing Time
- Approval: Refund requests reviewed within 24 hours (business days)
- Processing: Approved refunds initiated within 24-48 hours
- Bank/Card: Full refund appears in 5-10 business days (depending on your financial institution)
Refunds are issued to the original payment method. We cannot process refunds to different cards or accounts.
✶Free Regeneration (Ultimate Plan)
Ultimate Plan users receive 1 free regeneration within 30 days as an alternative to refunds.
How It Works:
- Not satisfied with your generated photos? Request a regeneration instead of a refund
- Upload new photos or use the same ones with different scene selections
- AI model is retrained and new photos are generated at no extra cost
- Available once per Ultimate Plan purchase within 30 days
Note: Once you use the free regeneration, the original purchase is no longer eligible for refund.
✶Chargebacks and Disputes
We strongly encourage contacting our support team before initiating a chargeback or payment dispute. Most issues can be resolved quickly through direct communication.
⚠️ Chargeback Consequences
Chargebacks filed without first contacting support (especially after downloading photos) may result in:
- Immediate account suspension
- Permanent ban from future service use
- Potential legal action for service fraud
Legitimate disputes are welcome. We simply ask that you give us the opportunity to resolve issues before involving your bank.
✶Questions?
If you have questions about our refund policy or need assistance, please reach out:
jsdasww593@gmail.com
Average response time: 4-8 hours (business days)